Refund and Returns Policy

Last updated: October 2026

At NesamShop.in, we want you to shop with confidence. If you receive a damaged, defective, or incorrect product, please contact us so we can help resolve the issue.

1. Return Eligibility

Please contact us within 7 days of delivery to report a damaged, defective, or incorrect item. This period is a proposed policy and should be confirmed before publication.

To help us review your request:

The product should be unused and in its original condition, with tags and packaging where applicable.
Please provide your order number and clear photographs or a video showing the issue.
Products must be returned only after our customer support team approves the request.

Products that have been used, washed, damaged after delivery, or returned without the required approval may not qualify, subject to applicable consumer protection laws.

2. Products That May Not Be Returned

For hygiene and safety reasons, we may restrict returns of innerwear and other personal-use products, unless the item is defective, damaged, incorrect, or applicable law requires otherwise.

Other product-specific restrictions will be communicated where applicable. Nothing in this policy limits your statutory consumer rights.

3. Damaged, Defective or Incorrect Products

If your order arrives damaged, defective, or different from what you ordered, please contact us as soon as possible.

We may request photographs, a video, or other information to verify the issue. Depending on the circumstances and applicable law, we will arrange an appropriate resolution, which may include replacement, repair, or refund.

4. How to Request a Return

Contact us by phone or WhatsApp at +91 9444 260 785.
Provide your order number, product details and reason for the request.
Share photographs or videos if requested.
Wait for our instructions before sending the product back.

Please do not send any product to us without receiving return instructions.

5. Refunds

Once an approved return is received and inspected, we will inform you of the outcome.

If a refund is approved, it will be processed using the original payment method where possible, or another mutually agreed method permitted by applicable law.

The time taken for the amount to appear in your account may depend on your bank or payment provider.

6. Sale and Discounted Products

Sale or discounted products are subject to the same applicable consumer protection rights as other products. Any additional return conditions will be communicated clearly at the time of purchase.

7. Exchanges

Exchanges may be offered for eligible products, subject to stock availability and the circumstances of the request.

Please contact us before returning an item so that we can confirm the available options.

8. Return Shipping Costs

If the return is due to a damaged, defective or incorrect product, we will advise you on the return shipping arrangements.

For other approved returns, any applicable return shipping costs will be communicated before the return is arranged. We will comply with applicable consumer protection requirements.

9. Order Cancellations

If you wish to cancel an order, contact us as soon as possible. Cancellation may not be possible after the order has been dispatched. Any eligible refund will be handled in accordance with applicable law and our order terms.